Search: KV Dipu

How Bajaj Allianz General Insurance Leverages RPA

KV Dipu, Head -Operations and Customer Service, Bajaj Allianz General Insurance 'Raftaar’, which means ‘speed’ in English, an RPA based bot launched for policy issuance has turned out to be a game changer....

How Bajaj Allianz General Insurance leverages Artificial Intelligence in Operations

KV Dipu, Head -Operations and Customer Service, Bajaj Allianz General Insurance AI has helped Bajaj Allianz General Insurance to solve numerous issues, allowing to understand and cater to the needs of...

How Bajaj Allianz General Insurance digitized CX & then humanized it

AI is a science. Customer centricity is an art. The ability to blend the science of digitization with the art of the company's philosophy of 'Caringly yours' to offer human-centric digital CX is what...

Enabling sales team during the Covid-19 era

Many functions have been able to seamlessly transition to this change and have gradually gotten used to it. However, one function, viz., sales, the pillar of any business, had to perform work from home...

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